Company tells disgruntled customer that he will not receive support unless he removes a negative review, then threatens to sue him

After N2SUB posted a thoughtful, negative review of Ham Radio Deluxe, the company responded to his open trouble ticket with instructions that tricked him into bricking his software, caused his software to stop working in the guise of fixing his problem, then told him they’d done it on purpose, sent him a note implying it had been deliberate and stating he wouldn’t be welcome to use their software anymore unless he deleted his review, and threatened to sue him.

This kicked off a 37-page comment thread where other Hams expressed outrage at the company’s behavior, which finally got the company’s co-owner to come into the forum and apologize for his firm’s actions, followed up by some of the company’s employees (including the person who demanded the negative review’s deletion), all offering to work with N2SUB and other customers to improve their software, without future threats.

 

Read more: http://bit.ly/2hNUk98