A US ham radio software developer has admitted a support staffer disabled a customer’s copy of its application after he posted a negative review online.
The owners of HRD Software today told The Register they have since reinstated the user’s license, claiming the revenge move was made by an outside support staffer.
Here’s what happened: a bloke called Jim Giercyk in Greenville, South Carolina, US, downloaded and installed an update for his Ham Radio Deluxe application. Next, the program inexplicably stopped working, so Giercyk contacted HRD’s support team for help.
Then, according to a log of the conversation between Giercyk and the support agent, the country rock musician was told his copy had been disabled remotely in response to a negative online review he had posted in September.
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